Shipping Policy

Delivery times for orders can vary because each shipment travels through a complex logistics network that is affected by multiple factors. The distance between the warehouse and the delivery address, weather conditions, seasonal spikes in demand, and the operational capacity of shipping carriers all play a role in determining how long a package takes to arrive. Typically, orders are delivered within roughly ten to twenty business days, with this estimate counting only standard working days and excluding weekends and public holidays when carriers generally do not operate. Occasionally, unforeseen circumstances such as severe weather, peak shipping periods, or other logistical disruptions can result in delays. These situations are a normal part of both domestic and international shipping, and while we coordinate closely with our shipping partners to ensure timely handling, some factors remain beyond our control.

While we aim to provide reliable delivery estimates based on normal shipping performance, we cannot guarantee an exact arrival date. Once an order has been processed and entered the shipping stage, the shipping details are finalized. At that point, changes to the delivery address, rerouting the package, or modifying the destination are not possible. Therefore, it is crucial to double-check the address information during checkout to prevent delays caused by incorrect or incomplete details. Accurate information helps avoid failed delivery attempts and allows carriers to manage shipments more efficiently.

After leaving our facility, packages move through several steps managed by the carrier. High volumes, regional demand, weather, or additional verification checks may affect transit times. Occasionally, a package may be temporarily held if there is an issue with the address or if further confirmation is needed. In rare cases, an item in an order may become unavailable after purchase. If this occurs, we will notify the customer promptly, remove the affected item from the order, and issue a refund for that portion.

We provide free shipping on all orders regardless of order value or destination. Depending on the carrier and location, deliveries may require a signature or that someone is present to accept the package. If a delivery attempt fails, the carrier may make additional attempts. However, if repeated attempts are unsuccessful, the package may be returned to our warehouse, and the order will be canceled with a refund issued to the original payment method. To help avoid missed deliveries, we recommend monitoring tracking updates and ensuring someone is available to receive the shipment.

Customers can track their orders at any time using the tracking feature on our website, which provides real-time updates on package preparation, dispatch, and progress through the carrier’s network, giving full visibility throughout the delivery process.

Orders may not be processed or shipped in certain cases, such as items being out of stock, unsupported delivery locations, incomplete or incorrect addresses, the use of a PO Box when a physical address is required, or unverifiable payment details. Providing accurate information is essential to prevent delays or cancellations.

If an incorrect item is received, customers should contact us promptly so we can arrange a return and process a refund. Returns are also accepted for sizing issues, though ordering a different size requires placing a new order. If a shipment seems delayed or has not arrived within the expected timeframe, checking the tracking information is the first step. If updates are unclear or there is no movement for an extended period, customers can reach out to us at kulanikini@outlook.com or by phone at (864) 674-7841. Our support team will carefully review the situation and assist in resolving any delivery concerns as quickly as possible.