Return Policy

Our return policy is designed to give customers ample time to assess their purchase and determine if it meets their expectations. The return window lasts for thirty days, starting from the date the shipping carrier confirms delivery. Within this period, customers may request a return, provided the item remains in the condition it was received. Products must be unworn, unused, unaltered, and free from any damage. All original components, including tags, labels, inserts, protective coverings, and identifying materials, should remain attached and intact. Additionally, items must be returned in their original packaging, including any boxes, sleeves, inserts, or protective materials used during shipment. Proof of purchase, such as an email receipt or order confirmation, is required to validate the return.

To initiate a return, customers should reach out via email at kulanikini@outlook.com or by phone at (864) 674-7841. Once the return request is reviewed and confirmed to meet the eligibility criteria, a prepaid shipping label will be provided along with instructions for preparing the package. It is essential to use only the supplied label and shipping method, as using alternative carriers or modifying shipping details may lead to delays, tracking issues, or prevent the return from being properly received. Returns sent through unauthorized methods may not qualify for a refund. Our support team is available throughout the process to provide guidance and answer any questions.

We encourage customers to inspect their orders immediately upon delivery. Early inspection helps identify issues such as shipping damage, manufacturing defects, or incorrect items. Reporting problems promptly allows us to respond quickly and offer an appropriate solution, whether that is a replacement, refund, or other support. Acting without delay helps prevent complications that may arise if issues are reported too late.

While most items are eligible for return, certain products may be excluded due to hygiene, safety, or special handling considerations. If there is uncertainty about an item’s eligibility, customers should contact us before initiating a return. For exchanges, it is recommended to return the original product first and then place a new order for the desired replacement, ensuring quicker processing and item availability.

Customers located in the European Union benefit from an additional fourteen-day cancellation period, allowing them to return orders without providing a reason. The standard return conditions still apply, requiring items to be unused, unwashed, undamaged, and returned with all original packaging and tags, along with proof of purchase.

Once a returned item is received, it is carefully inspected to confirm that it meets all requirements. Customers are notified of the outcome and informed whether the refund has been approved. Approved refunds are issued to the original payment method, typically within ten business days, though processing times may vary depending on the bank or payment provider.

If a refund has not been received within fifteen business days after approval, customers should contact us at kulanikini@outlook.com or by phone at (864) 674-7841 for further assistance. Our goal is to ensure the return process is simple, transparent, and reliable, providing a smooth experience from the initial request to the final resolution.